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Consumer 2.0

Volume no. I, Issue 5, Febuary 2008  

What's in a Name? Everything...

Consumer market in February '08 grew with similar pace and trends of the previous month. This month also observed its share of new launches and expansions (Women's Horlicks, Costa Coffee, ICICI Prudential). Further the consumer continued to pace up the luxury path. Premium brands were found cashing on this trend by expanding their product profile. Luxury car segment (at a price range above Rs 25 lakh) was seen growing at a fast rate in India. BOSE launched its latest Lifestyle V-Class home theatre systems.

But with these conspicuous features of consumer market, there has been an even more visible change. It is in the way brands are being created, recreated and marketed. And this change will definitely catch up even more in coming times. Major FMCG companies are employing marketing strategies that play up the brand image and the experience of using it.

Recently, Lakme Lever, part of the Hindustan Unilever Ltd (HUL) opted for a novel strategy to market its new launch 'Lakme Pure Defense'. It deployed a group of beauty advisors at 1200 Lakme retail outlets across the country in order to promote its new launch. Its rival Procter & Gamble India (P&G) also started a consumer activation programme to popularize its skin care brand 'Olay' in Mumbai. The stress was on 'direct consumer contact' in the form of providing skin care consultancy at major retail outlets.

Similarly, Coca-Cola India announced the launch of integrated brand communication initiative for its orange flavored beverage Fanta. The campaign, which is expected to start in early March 2008, would focus on enhancing the distinct 'Orangy' taste experience of the drink by launching the New Orangy Blast formulation of Fanta.

Importantly, two leading banks, Canara Bank and AXIS Bank have recently undergone major re-branding exercises. AXIS bank wanted its new name to retain the perception of professional and friendly service associated with the legacy brand UTI but at the same time shed its bureaucratic image. Canara Bank's website states that new brand identity for Canara Bank represented the close ties between the Bank and its many stakeholders (customers and employees to investors, institutions and society at large. Typography of the name and logo colours were carefully chosen to reflect specific characteristics of the brand. These brand building exercises would seem more relevant in the light of a recent study that points out that only two Indian banks, namely, State Bank of India and ICICI, figure among the top 100 global banking brands.

Market Insights

Expected Annual Growth of Market Size (2004-2015), Source: City Skyline of India, 2006-07

Source: City Skyline of India, 2006-07

Brand identity of a product is created through its logo, advertisements, business values & activities, and the experience offered by its use. Given the wide choice of products and services available in almost every sector, brand identity becomes its key differentiating factor.

So whatever Shakespeare might have said about the irrelevance of 'Names' for the 'Roses', his quotes might not go down too well with today's brand managers. Brand is in the Name and Branding is the Name of the Game.

Hot Brands

GlaxoSmithKline Consumer Healthcare launches Women's Horlicks

GlaxoSmithKline Consumer Healthcare recognizes that there is a fundamental shift in the lives of the urban Indian woman. There are more and more urban women entering the workforce - whether in the organized or unorganized sector.
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Coke launches summer marketing campaign for Fanta
For the summer of 2008, Coca-Cola India has announced the launch of an integrated brand communication initiative for its orange flavored beverage Fanta. Conceived and developed by Ogilvy & Mather, the new initiative has been designed to convey the "New Orangy Blast Formulation."
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Costa Coffee brews expansion plan in India
The UK-based international coffee chain, Costa Coffee, which entered India in September 2005 through an exclusive master franchisee tie-up with Devyani International, is brewing a major expansion strategy for the country.
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Spice to launch $20 'phone for the people' in India
Hot on the heels of Tata's people's car and the people's laptop, comes the people's phone. The $20 (roughly £10) product will be unveiled tomorrow at Barcelona's Mobile World Congress - the world's biggest telecoms conference..
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Lakme steers clear of old marketing strategy
Deviating from the traditional mode of advertising, Lakme Lever, part of the Hindustan Unilever Ltd (HUL) has opted for a different strategy to market its new launch 'Lakme Pure Defense'...
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ICICI Prudential mulls expansion in tier B and C cities
ICICI Prudential Life Insurance Company Ltd. has begun to look beyond the metros and focus on tier B and C cities to expand its presence, in general, and deepen the gains from bancassurance arrangements, in particular.
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The High End

Bose launches Lifestyle V-Class home theatre systems
Bose Corporation India, the India arm of the global major in sound systems, has unveiled two of its latest Lifestyle V-Class home theatre systems. Both the systems, Lifestyle V20 and V30, deliver premium 5.1 surround sound for movies, music and gaming.
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More takers for luxury cars
The rapidly growing luxury car segment (at a price range upwards of Rs 25 lakh) in India has seen young affluent customers buying vehicles on the back of a rise in disposable incomes, changing lifestyles and a shift in decision-making from elders to youngsters.
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Acer commences 'Acer Mania II'
Acer India, one of the world's top three branded PC vendors announced their latest exclusive retail scheme, designed specifically for their branded stores across the country for JFM 2008 Quarter.
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PVR forms JV with Thai co to set up gaming zones 
Multiplex chain PVR Ltd on Tuesday entered into a joint venture with Thailand-based Major Cineplex Group, as part of its plan to widen service offerings by setting up out-of-home gaming zones in India.
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Consumers & Markets

Indians are online shopping savvy: Survey

More than 85 per cent of the world's online population has used the Internet to make a purchase increasing the market for online shopping by 40 per cent in the past two years, points out the latest Nielsen Global Online Survey on Internet shopping habits.
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Good times ahead for consumer durables: FICCI
According to a survey carried out in 2007 by the Federation of Indian Chambers of Commerce and Industry (FICCI), consumer durable goods is all set to witness a 12 per cent growth this year.
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Insurance firms line up to cover poor families
Is there a fortune at the bottom of the pyramid in health insurance in India? Aggressive bidding by insurers, both private and state-owned, for government contracts to provide health cover to people below the poverty line seems to suggest so.
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UBS gets RBI nod for opening retail branch
Four years after it applied for a retail banking license, UBS has finally received the green light from the Reserve Bank of India (RBI). This was confirmed by RBI's Deputy Governor V. Leeladhar in Mumbai today.
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