The Consciousness of Management
- A company’s primary responsibility is to serve its customers. Profit is not the primary goal, but rather an essential condition for the company’s continued existence.
- People are an organization’s most valuable resource and a manager’s job is to prepare and free them to perform.
- An organization needs to manage business by balancing a variety of needs and goals, rather than subordinating itself to a single value.
- Businesses have a natural human tendency to cling to “yesterday’s successes” rather than seeing when they are no longer useful.
- Great companies could stand among humankind’s noblest inventions.
- Volunteering in the nonprofit sector is the key to fostering a healthy society where people found a sense of belonging and civic pride.
- Corporations tend to produce too many products, hire employees they don’t need (when a better solution would be outsourcing), and expand into economic sectors that they should avoid.
- The government is often unable or unwilling to provide new services that people need or want, however this condition is not inherent to the form of government.
- An organization should have a proper way of executing all its business processes.
Peter F. Drucker
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Tags: Peter F Drucker